Welcome to our FAQs. Below are answers to the most common questions we receive.

Shipping & Returns

Common questions about shipping, returns, and exchanges

What is your return policy?

Freshfield offers a 30-day refund policy on our products. If you have a product with a defect or are unsatisfied with your product, please get in touch with us so that we can accommodate your request. Read our full policy here.

When can I expect my refund?

Refunds are processed within 48 hours of an approved request. Funds will arrive in your account within 5-10 business days depending on your banking institution. 

Why did my product come in an Amazon box?

Shipping is expensive. In order to provide you with the most value, we utilize Amazon's warehouse network to be able to deliver your orders efficiently and affordably. We are working on localized delivery options but until that time comes, please note that your order might come in an Amazon box. Learn more here.


Common questions about orders

Product not delivered / missing product?

Sometimes orders get lost in the mail or are sent in multiple shipments. Send us an email with your order ID and what's missing and we'll sort things out for you within 48 hours (on weekdays). Fill out the form on this page or visit Contact Us.

Faulty items / product concerns?

If you receive a faulty item, please contact us using the form on this page; send along your order ID as well as a brief description of your issue. We'll get back in touch ASAP and have everything sorted out for you within 48 hours (on weekdays).

Coupon code not working?

If you find that a coupon code isn't working for you at checkout, send us a message so we can sort this out for you! We'll get back to you ASAP and have everything sorted within 48 hours (on weekdays)

Why is the website product code different to my delivery note?

We use multiple warehouses and fulfillment centers to help keep our shipping costs and shipping times as low as possible. Sometimes these warehouses require unique codes for their tracking and this can show up on your delivery note. If things don't look right or you received a product that you didn't order, send us a message with your order ID and a description of your issue so that we can sort things out for you. We'll get back to you ASAP and have everything sorted within 48 hours (on weekdays).

Didn’t find your answer?

Don't hesitate to contact us. We answer all messages within 48 hours on weekdays.